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Call: 07000007242 OR 013444300
Knowledge base
CX Knowledge Base
Product Link
0
Address
0
Installation of OPENVPN Connect
0
Notifications
0
Idea and Customer Feedback Form
0
CX Trainings
0
How to Create a Child Ticket on Fresh Desk
0
JAMB
0
USSD Short Codes
0
Paga Orange POS
0
Customer
Getting Started
11
How do I open a Paga account?
How can I fund my Paga account?
Can I have more than one Paga account?
Are there any subscription fees for using Paga services?
I created a Paga account online, however I did not receive a verification email?
View all 11
My Account
13
Does Paga know my PIN, is it secure?
Is it ok to provide my account details such as username and password when asked?
How do I link another phone number to my Paga account?
My Paga account locked, what should I do?
What is the security image for?
View all 13
Paga Pocket
24
What is Paga Pocket?
Who can create a Paga Pocket?
How can I create a Paga Pocket?
Can a registered Paga Agent create a Paga Pocket on behalf of customers?
Do I need to have Airtime before I can create a Paga Pocket via USSD?.
View all 24
P2P Money Transfer
18
What is send money?
Who can I send money to?
Can I send money from my Paga account to other countries?
Can I send money without a Paga account?
Can I cancel a send money transaction?
View all 18
Paga App
19
Is Paga app compatible with all device types?
How do I change my password on Paga mobile App?
Will I be charged more for transacting via the App?
Can I sign in with two different Paga accounts on the same mobile device?
What do I do if I change my mobile device?
View all 19
my242 | *242#
11
Do I need to have airtime on my line to use Paga *242#?
What is the cost of registering or creating Paga account via *242#?
I registered earlier, how do I get my Pin?
How do I know if transaction via *242# has been processed?
I don't know my *242# PIN, how do I reset it or get a new one?
View all 11
Scan to pay
3
What is the ‘Scan to Pay’ feature on the app?
How do i pay a merchant with QR using the Scan to Pay feature?
How do I pay a merchant via Sound using the Scan to Pay feature?
International Remittance
0
Deposit to Bank
6
Which banks in Nigeria can I send money to?
Can I cancel a 'deposit to bank' transaction?
What information do I need to perform a deposit to bank transaction?
Will the recipient of a deposit to bank transaction receive a message from Paga?
Will I receive alerts after a successful transaction?
View all 6
Cardless ATM Withdrawal
0
Investment (Wealth.ng)
24
What Is Wealth.ng?
What can I do with Wealth.ng on Paga?
How does Wealth.ng work?
Who are the owners of Wealth.ng?
What are the benefits of using Wealth.ng?
View all 24
Uber on Paga
6
Do I need to have a Paga account to pay for an Uber ride?
Do I need to fund my Paga account to pay for Uber rides?
Can I pay for my Uber ride with my local debit card on Paga?
Do I get charged FX rates when I use my card on Paga for my Uber ride?
What if there’s no internet access at the end of my ride?
View all 6
Contact Channel
2
What are Paga support hours?
Where is Paga office located?
Paga Prepaid Naira Card (Physical Card)
23
What is a Paga prepaid card?
What are the benefits of using a Paga prepaid card?
Where can I use my card?
How do I request a Paga physical card?
How do I know if my card request has been successfully received?
View all 23
Paga Prepaid Naira Card (Virtual Card)
21
What is a Paga virtual prepaid card?
How do I create a virtual Prepaid card?
What type of virtual card available on the Paga app?
How do I fund my virtual card?
What is my card limit?
View all 21
Paga Prepaid Dollar Card (Virtual Card)
19
What is Virtual Dollar Card?
How do I create a Paga virtual Dollar card?
How much does a Virtual Dollar card cost ?
How do I fund my Virtual Dollar card?
Is there a fee for funding my virtual card from my Paga wallet?
View all 19
Consumer Transaction Fee
1
Customer Price List
Paga Verify User Guide
12
What is Paga Verify?
What can you do on Paga Verify?
How does Paga Verify work?
What is a transaction ID?
Where can I retrieve the Transaction ID for my transaction?
View all 12
Recurring Payment
20
What is Recurring Payment feature, and why should I use it?
How is Recurring Payments different from one-time transactions?
Are there any fees associated with using Recurring Payments?
How do I Set Up Recurring Payments?
Is Recurring Payments available on both the mobile app and the website?
View all 20
Account Maintenance
0
BVN/NIN Revalidation
10
My account suddenly went back to KYC 0. What do I do?
Why do I need to upgrade my account?
Why was my account downgraded?
How can I revalidate and upgrade my account?
Why can't I transfer money?
View all 10
Electronic money transfer levy
6
What is Electronic Money Transfer Levy?
When Will I Be Charged?
How Will i know the amount charged?
What Will I do If I'm Overcharged
How much will I be Charged?
View all 6
Agent
Getting Started (Agent)
9
How do I become an agent?
How much does it cost to sign up as Paga agent?
What are the benefits of becoming an agent?
As a newly registered Paga agent, how much do I need have in agent account as startup capital?
How do I fund my agent account?
View all 9
Guide To Agent Transaction - Online
6
Deposit to Bank
Bill Pay
Deposit to Paga (Accept Deposit)
Withdraw from Paga (Accept Withdrawal)
Withdraw from Bank
View all 6
Orange Club
0
Agent Money Insurance
14
What is money insurance?
How much do I pay annually for money insurance?
How Do I Renew My Money Insurance
What does N6,500 annual premium money insurance cover?
When I file a claim, I hope the insurer would not make up excuses not to pay me?
View all 14
Agent Life Insurance
7
What is Agent life insurance?
What does Life Insurance cover?
How long is the life insurance scheme?
How much do I pay annually for the life insurance?
Can I increase my life insurance annual premium?
View all 7
AVS
25
What is AVS?
What do I benefit from AVS?
Who can do AVS?
As a Paga agent, how do I register for AVS?
Will I be charged when I opt in for AVS?
View all 25
Fee, Commission and Bonus
4
How are commissions paid to Paga agent?
What do I do if my commission is not paid?
How do I monitor my commission?
Do I earn commission on accept deposit transaction?
Agent Android App
8
Where can I download the Agent Android app?
What agent features are available on the Agent Android app?
How do I print receipt from the Agent app?
Can my tellers use the same app I use to login?
Can I access my emergency float on the Agent app?
View all 8
Recurring Overdraft
0
Agent User Management (Teller)
9
What is Agent User Management?
What is the role of teller?
What do I do to get agent user management tool?
How do I create a teller?
Can I use my existing phone number to create a teller account?
View all 9
Agent Categorization
5
How are Paga agents Categorized?
Who is a Retailer?
Who is a Star?
Who is a Superstar?
Who is a Megastar?
Safe Agent User Administration Practices
9
How can I keep my agent account login credentials safe?
How do I know if I’m accessing the genuine Paga site?
How can I safely download and access the Agent Android App?
Is it safe to transact from a public device or business centers?
If I misplace my working device, what do I do?
View all 9
Paga Aggregator
1
Guidelines For Aggregators & Sub-agents
Paga Business Continuity Boost
0
POS
6
As a registered Paga agent am I entitled to a POS?
Is there a limit on POS withdrawal?
What type of ATM cards can be used on the POS Terminal?
What Happens When a POS Transaction is Performed and the Agent did not Receive Value?
What Happens When a Transaction is Performed and the Agent Received Value but a Receipt was not Generated?
View all 6
Business
Getting Started (Business)
8
What is Business account for?
What are the benefits of Paga business?
What can I use Paga business for?
How do I create a business account?
Why do I need to verify my business account?
View all 8
My Business Account
10
I forgot my business account password, what do I do?
Do I get notified when customers place an order through my merchant Page?
How can I view my transaction history?
How can I access my money on Paga?
As a merchant, I can’t view my transaction history?
View all 10
Integration
5
I do not know how to go about integration, can I get help from Paga?
What is the cost for integrating Paga?
I would like to integrate Paga to my business, how do I access the API?
How long does it take to Integrate to Paga?
Which PLUGINS are supported by Paga?
Collection
6
What is epay?
With Paga e-pay, what options available for my customers to make payment on my website?
What are the benefits of Paga e-pay?
What is PayMe page?
How do I access payment made through my PayMe Page?
View all 6
Disbursement
2
What can I use Paga business to disburse?
How does Paga BulkPay work?
Doroki-Instore App
22
What is the Doroki In-store app?
How can I create an account on the Doroki In-store app?
What Does the Doroki In-store App allow me to do?
I already have a Paga account. Can I use the Doroki In-store app with the same details?
What can I do on the Doroki In-store app?
View all 22