Paga

Getting Started 11

• How do I open a Paga account?
• How can I fund my Paga account?
• Can I have more than one Paga account?
• Are there any subscription fees for using Paga services?
• I created a Paga account online, however I did not receive a verification email?

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My Account 8

• Does Paga know my PIN, is it secure?
• Is it ok to provide my account details such as username and password when asked?
• How do I link another phone number to my Paga account?
• My Paga account locked, what should I do?
• What is the security image for?

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P2P Money Transfer 18

• What is send money?
• Who can I send money to?
• Can I send money from my Paga account to other countries?
• Can I send money without a Paga account?
• Can I cancel a send money transaction?

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Paga App 14

• Is Paga app compatible with all device types?
• How do I change my password on Paga mobile App?
• Will I be charged more for transacting via the App?
• Can I sign in with two different Paga accounts on the same mobile device?
• What do I do if I change my mobile device?

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my242 | *242# 11

• Do I need to have airtime on my line to use Paga *242#?
• What is the cost of registering or creating Paga account via *242#?
• I registered earlier, how do I get my pin?
• How do I know if transaction via *242# has been processed?
• I don't know my *242# PIN, how do I reset it or get a new one?

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International Remittance 7

• Can I receive money from other countries?
• What does IMTO stands for?
• How does the transaction process to Paga through IMTO?
• Can a level 1 Paga user receive money from other countries?
• Can I receive foreign currency?

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Deposit to Bank 6

• Which banks in Nigeria can I send money to?
• Can I cancel a 'deposit to bank' transaction?
• What information do I need to perform a deposit to bank transaction?
• Will the recipient of a deposit to bank transaction receive a message from Paga?
• Will I receive alerts after a successful transaction?

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Western Union 9

• What transaction type should the sender of Western Union select while processing transfer?
• What information is sender required to carry out a Western Union transfer?
• What currency should the sender select while carrying out a Western Union transfer?
• How long does it take to process a transfer via Western Union?
• Can I receive Western Union fund through Paga?

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Uber on Paga 6

• Do I need to have a Paga account to pay for an Uber ride?
• Do I need to put money in my Paga account to pay for an Uber ride?
• Can I pay for my Uber ride with my local debit card on Paga?
• Do I get charged FX rates when I use my card on Paga for my Uber ride?
• What if there’s no internet access at the end of my ride?

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Cardless ATM Withdrawal 4

• Can I use my ATM withdrawal code at an agent?
• Which Bank ATMs are available for cardless withdrawal?
• Do I pay extra for ATM withdrawal?
• What happens if my transaction is successful but ATM does not dispense cash?

Contact Channel 2

• What are Paga support hours?
• Where is Paga office located?

Consumer Transaction Fee 1

• Customer Price List