Paga

Getting Started 11

• How do I open a Paga account?
• How can I fund my Paga account?
• Can I have more than one Paga account?
• Are there any subscription fees for using Paga services?
• I created a Paga account online, however I did not receive a verification email?

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My Account 14

• what do i do if my account is compromised
• How To Close A paga Account
• Who can use the USSD (*242*14#) to receive a verification code?
• Can I retrieve the verification code via USSD in case I didn't receive the code via SMS?
• How can I receive a verification Code?

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Paga Pocket 24

• What is Paga Pocket?
• Who can create a Paga Pocket?
• How can I create a Paga Pocket?
• Can a registered Paga Agent create a Paga Pocket on behalf of customers?
• Do I need to have Airtime before I can create a Paga Pocket via USSD?.

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P2P Money Transfer 18

• What is send money?
• Who can I send money to?
• Can I send money from my Paga account to other countries?
• Can I send money without a Paga account?
• Can I cancel a send money transaction?

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Paga App 19

• Is Paga app compatible with all device types?
• How do I change my password on Paga mobile App?
• Will I be charged more for transacting via the App?
• Can I sign in with two different Paga accounts on the same mobile device?
• What do I do if I change my mobile device?

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my242 | *242# 11

• Do I need to have airtime on my line to use Paga *242#?
• What is the cost of registering or creating Paga account via *242#?
• I registered earlier, how do I get my Pin?
• How do I know if transaction via *242# has been processed?
• I don't know my *242# PIN, how do I reset it or get a new one?

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Scan to pay 3

• What is the ‘Scan to Pay’ feature on the app?
• How do i pay a merchant with QR using the Scan to Pay feature?
• How do I pay a merchant via Sound using the Scan to Pay feature?

Deposit to Bank 6

• Which banks in Nigeria can I send money to?
• Can I cancel a 'deposit to bank' transaction?
• What information do I need to perform a deposit to bank transaction?
• Will the recipient of a deposit to bank transaction receive a message from Paga?
• Will I receive alerts after a successful transaction?

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Investment (Wealth.ng) 24

• What Is Wealth.ng?
• What can I do with Wealth.ng on Paga?
• How does Wealth.ng work?
• Who are the owners of Wealth.ng?
• What are the benefits of using Wealth.ng?

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Uber on Paga 6

• Do I need to have a Paga account to pay for an Uber ride?
• Do I need to fund my Paga account to pay for Uber rides?
• Can I pay for my Uber ride with my local debit card on Paga?
• Do I get charged FX rates when I use my card on Paga for my Uber ride?
• What if there’s no internet access at the end of my ride?

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Contact Channel 2

• What are Paga support hours?
• Where is Paga office located?

Paga Prepaid Naira Card (Physical Card) 23

• What is a Paga prepaid card?
• What are the benefits of using a Paga prepaid card?
• Where can I use my card?
• How do I request a Paga physical card?
• How do I know if my card request has been successfully received?

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Paga Prepaid Naira Card (Virtual Card) 21

• What is a Paga virtual prepaid card?
• How do I create a virtual Prepaid card?
• What type of virtual card available on the Paga app?
• How do I fund my virtual card?
• What is my card limit?

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Paga Prepaid Dollar Card (Virtual Card) 19

• What is Virtual Dollar Card?
• How do I create a Paga virtual Dollar card?
• How much does a Virtual Dollar card cost ?
• How do I fund my Virtual Dollar card?
• Is there a fee for funding my virtual card from my Paga wallet?

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Consumer Transaction Fee 1

• Customer Price List

Paga Verify User Guide 12

• What is Paga Verify?
• What can you do on Paga Verify?
• How does Paga Verify work?
• What is a transaction ID?
• Where can I retrieve the Transaction ID for my transaction?

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Recurring Payment 20

• What is Recurring Payment feature, and why should I use it?
• How is Recurring Payments different from one-time transactions?
• Are there any fees associated with using Recurring Payments?
• How do I Set Up Recurring Payments?
• Is Recurring Payments available on both the mobile app and the website?

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BVN/NIN Revalidation 10

• My account suddenly went back to KYC 0. What do I do?
• Why do I need to upgrade my account?
• Why was my account downgraded?
• How can I revalidate and upgrade my account?
• Why can't I transfer money?

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Electronic money transfer levy 6

• What is Electronic Money Transfer Levy?
• When Will I Be Charged?
• How Will i know the amount charged?
• What Will I do If I'm Overcharged
• How much will I be Charged?

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