Paga

Getting Started 11

• How do I open a Paga account?
• How can I fund my Paga account?
• Can I have more than one Paga account?
• Are there any subscription fees for using Paga services?
• I created a Paga account online, however I did not receive a verification email?

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My Account 12

• Does Paga know my PIN, is it secure?
• Is it ok to provide my account details such as username and password when asked?
• How do I link another phone number to my Paga account?
• My Paga account locked, what should I do?
• What is the security image for?

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Paga Pocket 24

• What is Paga Pocket?
• Who can create a Paga Pocket?
• How can I create a Paga Pocket?
• Can a registered Paga Agent create a Paga Pocket on behalf of customers?
• Do I need to have Airtime before I can create a Paga Pocket via USSD?.

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P2P Money Transfer 18

• What is send money?
• Who can I send money to?
• Can I send money from my Paga account to other countries?
• Can I send money without a Paga account?
• Can I cancel a send money transaction?

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Paga App 19

• Is Paga app compatible with all device types?
• How do I change my password on Paga mobile App?
• Will I be charged more for transacting via the App?
• Can I sign in with two different Paga accounts on the same mobile device?
• What do I do if I change my mobile device?

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my242 | *242# 11

• Do I need to have airtime on my line to use Paga *242#?
• What is the cost of registering or creating Paga account via *242#?
• I registered earlier, how do I get my Pin?
• How do I know if transaction via *242# has been processed?
• I don't know my *242# PIN, how do I reset it or get a new one?

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Scan to pay 3

• What is the ‘Scan to Pay’ feature on the app?
• How do i pay a merchant with QR using the Scan to Pay feature?
• How do I pay a merchant via Sound using the Scan to Pay feature?

International Remittance 8

• What does IMTO stand for?
• Can I receive money from other countries?
• How are IMTO Transactions Processed to Paga?
• Can a level 1 Paga user receive money from other countries?
• Can I receive foreign currency?

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Deposit to Bank 6

• Which banks in Nigeria can I send money to?
• Can I cancel a 'deposit to bank' transaction?
• What information do I need to perform a deposit to bank transaction?
• Will the recipient of a deposit to bank transaction receive a message from Paga?
• Will I receive alerts after a successful transaction?

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Uber on Paga 6

• Do I need to have a Paga account to pay for an Uber ride?
• Do I need to fund my Paga account to pay for Uber rides?
• Can I pay for my Uber ride with my local debit card on Paga?
• Do I get charged FX rates when I use my card on Paga for my Uber ride?
• What if there’s no internet access at the end of my ride?

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Cardless ATM Withdrawal 5

• Can I use my ATM withdrawal code at an agent?
• Which Bank ATMs are available for cardless withdrawal?
• Do I pay extra for ATM withdrawal?
• What happens if my transaction is successful but ATM does not dispense cash?
• How to withdraw cash from Paga via an Agent:

Investment (Wealth.ng) 24

• What Is Wealth.ng?
• What can I do with Wealth.ng on Paga?
• How does Wealth.ng work?
• Who are the owners of Wealth.ng?
• What are the benefits of using Wealth.ng?

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Contact Channel 2

• What are Paga support hours?
• Where is Paga office located?

Consumer Transaction Fee 1

• Customer Price List