To fix this, kindly follow the steps below:
Update your app and open it
Follow the on-screen prompts and input either your NIN or BVN as required
For BVN, input your OTP and validate your account
If you don’t get the OTP, kindly confirm the DND status on the account and also reach out to the bank to update the details linked to the BVN
Your account will be restored to your previous KYC level