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My account suddenly went back to KYC 0. What do I do?
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Why do I need to upgrade my account?
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Why was my account downgraded?
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How can I revalidate and upgrade my account?
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Why can't I transfer money?
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Why is my money on hold?
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Why can’t I withdraw my money?
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My money has been pending for a while, what’s going on?
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I am unable to receive the OTP code to verify my BVN as I have lost access to the associated phone number.
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Is it possible to use any alternative identification besides the NIN?