what do i do if my account is compromised

Modified on Thu, 13 Mar, 2025 at 8:20 AM

If your account is compromised, follow these steps immediately to secure it: 



Password Reset.



Via the app:
- Launch the application
- Click on login
- Input your phone number
- Click on “Forgot Password” and follow the instructions. A verification code will be sent to your registered phone number 



Via the website:
- Launch your browser and input www.mypaga.com
- Click on the three dots at the top right side of the phone screen and select "desktop site"
- Type in your username or phone number
- Click on the "forgot password" option
- On the page that comes up, follow the instructions for a successful password reset
- Select either SMS or email to receive a password recovery code to reset your password. 





To unlink all devices from your account:


- Enter www.mypaga.com on your browser


Via an Android phone:

- Click on the three dots at the top right side of the browser, 

- Scroll down, and click on the desktop site





Via an iPhone phone:


- Click on AA on the left side of the browser to change to a desktop site

- Enter your login details

- Click on settings

- Click on devices

- The list of the devices linked to your Paga account will be displayed, you can then click on remove device to remove all the linked devices.




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