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Call: 070 0000 7242, WhatsApp: 08099227242
Knowledge base
Customer
Getting Started
11
How do I open a Paga account?
How can I fund my Paga account?
Can I have more than one Paga account?
Are there any subscription fees for using Paga services?
I created a Paga account online, however I did not receive a verification email?
See all 11 articles
My Account
8
Does Paga know my PIN, is it secure?
Is it ok to provide my account details such as username and password when asked?
How do I link another phone number to my Paga account?
My Paga account locked, what should I do?
What is the security image for?
See all 8 articles
P2P Money Transfer
18
What is send money?
Who can I send money to?
Can I send money from my Paga account to other countries?
Can I send money without a Paga account?
Can I cancel a send money transaction?
See all 18 articles
Paga App
14
Is Paga app compatible with all device types?
How do I change my password on Paga mobile App?
Will I be charged more for transacting via the App?
Can I sign in with two different Paga accounts on the same mobile device?
What do I do if I change my mobile device?
See all 14 articles
my242 | *242#
11
Do I need to have airtime on my line to use Paga *242#?
What is the cost of registering or creating Paga account via *242#?
I registered earlier, how do I get my pin?
How do I know if transaction via *242# has been processed?
I don't know my *242# PIN, how do I reset it or get a new one?
See all 11 articles
International Remittance
7
Can I receive money from other countries?
What does IMTO stands for?
How does the transaction process to Paga through IMTO?
Can a level 1 Paga user receive money from other countries?
Can I receive foreign currency?
See all 7 articles
Deposit to Bank
6
Which banks in Nigeria can I send money to?
Can I cancel a 'deposit to bank' transaction?
What information do I need to perform a deposit to bank transaction?
Will the recipient of a deposit to bank transaction receive a message from Paga?
Will I receive alerts after a successful transaction?
See all 6 articles
Uber on Paga
6
Do I need to have a Paga account to pay for an Uber ride?
Do I need to put money in my Paga account to pay for an Uber ride?
Can I pay for my Uber ride with my local debit card on Paga?
Do I get charged FX rates when I use my card on Paga for my Uber ride?
What if there’s no internet access at the end of my ride?
See all 6 articles
Cardless ATM Withdrawal
4
Can I use my ATM withdrawal code at an agent?
Which Bank ATMs are available for cardless withdrawal?
Do I pay extra for ATM withdrawal?
What happens if my transaction is successful but ATM does not dispense cash?
Contact Channel
2
What are Paga support hours?
Where is Paga office located?
Consumer Transaction Fee
1
Customer Price List
Agent
Getting Started (Agent)
10
How do I become an agent?
How much does it cost to sign up as Paga agent?
What are the benefits of becoming an agent?
As a newly registered Paga agent, how much do I need have in agent account as startup capital?
How do I fund my agent account?
See all 10 articles
Guide To Agent Transaction - Online
6
Deposit to Bank
Bill Pay
Deposit to Paga (Accept Deposit)
Withdraw from Paga (Accept Withdrawal)
Withdraw from Bank
See all 6 articles
Orange Club
6
What is Orange club?
What are the requirements for joining orange club?
What do I benefit from Orange club membership?
Is it free to join the orange club.
Can a non Paga agent join the Orange club?
See all 6 articles
Agent Money Insurance
13
What is money insurance?
What does the money insurance cover?
How long is the insurance scheme?
How much do I pay annually for money insurance?
What does N5,500 annual premium money insurance cover?
See all 13 articles
Agent Life Insurance
7
What is Agent life insurance?
What does Life Insurance cover?
How long is the life insurance scheme?
How much do I pay annually for the life insurance?
Can I increase my life insurance annual premium?
See all 7 articles
AVS
25
What does AVS stands for?
Who can do AVS?
As a Paga agent, how do I register for AVS?
Will I be charged when I opt in for AVS?
What do I do after I opt in for AVS?
See all 25 articles
Fee, Commission and Bonus
4
How are commissions paid to Paga agent?
What do I do if my commission is not paid?
How do I monitor my commission?
Do I earn commission on accept deposit transaction?
Agent Android App
8
Where can I download the Agent Android app?
What agent features are available on the Agent Android app?
How do I print receipt from the Agent app?
Can my tellers use the same app I use to login?
Can I access my emergency float on the Agent app?
See all 8 articles
Emergency Efloat
11
What is emergency Efloat?
What do I do to get emergency float?
What can I use emergency float for?
When am I suppose to pay back emergency float used?
When can I use emergency float?
See all 11 articles
Agent User Management (Teller)
9
What is Agent User Management?
What is the role of teller?
What do I do to get agent user management tool?
How do I create a teller?
Can I use my existing phone number to create a teller account?
See all 9 articles
Safe Agent User Administration Practices
9
How can I keep my agent account login credentials safe?
How do I know if I’m accessing the genuine Paga site?
How can I safely download and access the Agent Android App?
Is it safe to transact from a public device or business centers?
If I misplace my working device, what do I do?
See all 9 articles
Paga Aggregator
11
Who is a Paga aggregator?
What do I benefit as Paga aggregator?
As Paga aggregator, do I need to have an office space?
How do I monitor my sub-agent's transaction and my earnings?
How do I apply as Paga aggregator?
See all 11 articles
Merchant
Getting Started (Merchant)
6
What is Business account for?
What are the benefits of Paga business?
What can I use Paga business for?
How do I create a business account?
Why do I need to verify my business account?
See all 6 articles
My Business Account
10
I forgot my business account password, what do I do?
Do I get notified when customers place an order through my merchant Page?
How can I view my transaction history?
How can I access my money on Paga?
As a merchant, I can’t view my transaction history?
See all 10 articles
Integration
5
I do not know how to go about integration, can I get help from Paga?
What is the cost for integrating Paga?
I would like to integrate Paga to my business, how do I access the API?
How long does it take to Integrate to Paga?
Which PLUGINS are supported by Paga?
Collection
6
What is epay?
With Paga e-pay, what options available for my customers to make payment on my website?
What are the benefits of Paga e-pay?
What is PayMe page?
How do I access payment made through my PayMe Page?
See all 6 articles
Disbursement
2
What can I use Paga business to disburse?
How does Paga BulkPay work?
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