Paga

Getting Started 11

• How do I open a Paga account?
• How can I fund my Paga account?
• Can I have more than one Paga account?
• Are there any subscription fees for using Paga services?
• I created a Paga account online, however I did not receive a verification email?

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My Account 12

• Does Paga know my PIN, is it secure?
• Is it ok to provide my account details such as username and password when asked?
• How do I link another phone number to my Paga account?
• My Paga account locked, what should I do?
• What is the security image for?

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Paga Pocket 24

• What is Paga Pocket?
• Who can create a Paga Pocket?
• How can I create a Paga Pocket?
• Can a registered Paga Agent create a Paga Pocket on behalf of customers?
• Do I need to have Airtime before I can create a Paga Pocket via USSD?.

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P2P Money Transfer 18

• What is send money?
• Who can I send money to?
• Can I send money from my Paga account to other countries?
• Can I send money without a Paga account?
• Can I cancel a send money transaction?

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Paga App 19

• Is Paga app compatible with all device types?
• How do I change my password on Paga mobile App?
• Will I be charged more for transacting via the App?
• Can I sign in with two different Paga accounts on the same mobile device?
• What do I do if I change my mobile device?

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my242 | *242# 11

• Do I need to have airtime on my line to use Paga *242#?
• What is the cost of registering or creating Paga account via *242#?
• I registered earlier, how do I get my Pin?
• How do I know if transaction via *242# has been processed?
• I don't know my *242# PIN, how do I reset it or get a new one?

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Scan to pay 3

• What is the ‘Scan to Pay’ feature on the app?
• How do i pay a merchant with QR using the Scan to Pay feature?
• How do I pay a merchant via Sound using the Scan to Pay feature?

International Remittance 8

• What does IMTO stand for?
• Can I receive money from other countries?
• How are IMTO Transactions Processed to Paga?
• Can a level 1 Paga user receive money from other countries?
• Can I receive foreign currency?

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Deposit to Bank 6

• Which banks in Nigeria can I send money to?
• Can I cancel a 'deposit to bank' transaction?
• What information do I need to perform a deposit to bank transaction?
• Will the recipient of a deposit to bank transaction receive a message from Paga?
• Will I receive alerts after a successful transaction?

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Investment (Wealth.ng) 24

• What Is Wealth.ng?
• What can I do with Wealth.ng on Paga?
• How does Wealth.ng work?
• Who are the owners of Wealth.ng?
• What are the benefits of using Wealth.ng?

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Uber on Paga 6

• Do I need to have a Paga account to pay for an Uber ride?
• Do I need to fund my Paga account to pay for Uber rides?
• Can I pay for my Uber ride with my local debit card on Paga?
• Do I get charged FX rates when I use my card on Paga for my Uber ride?
• What if there’s no internet access at the end of my ride?

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Contact Channel 2

• What are Paga support hours?
• Where is Paga office located?

Paga Prepaid Card (Virtual Card) 21

• What is a Paga virtual prepaid card?
• How do I create a virtual Prepaid card?
• What type of virtual card available on the Paga app?
• How do I fund my virtual card?
• What is my card limit?

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Consumer Transaction Fee 1

• Customer Price List

Getting Started (Agent) 9

• How do I become an agent?
• How much does it cost to sign up as Paga agent?
• What are the benefits of becoming an agent?
• As a newly registered Paga agent, how much do I need have in agent account as startup capital?
• How do I fund my agent account?

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Guide To Agent Transaction - Online 6

• Deposit to Bank
• Bill Pay
• Deposit to Paga (Accept Deposit)
• Withdraw from Paga (Accept Withdrawal)
• Withdraw from Bank

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Agent Money Insurance 14

• What is money insurance?
• How much do I pay annually for money insurance?
• How Do I Renew My Money Insurance
• What does N6,500 annual premium money insurance cover?
• When I file a claim, I hope the insurer would not make up excuses not to pay me?

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Agent Life Insurance 7

• What is Agent life insurance?
• What does Life Insurance cover?
• How long is the life insurance scheme?
• How much do I pay annually for the life insurance?
• Can I increase my life insurance annual premium?

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AVS 25

• What is AVS?
• What do I benefit from AVS?
• Who can do AVS?
• As a Paga agent, how do I register for AVS?
• Will I be charged when I opt in for AVS?

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Fee, Commission and Bonus 4

• How are commissions paid to Paga agent?
• What do I do if my commission is not paid?
• How do I monitor my commission?
• Do I earn commission on accept deposit transaction?

Agent Android App 8

• Where can I download the Agent Android app?
• What agent features are available on the Agent Android app?
• How do I print receipt from the Agent app?
• Can my tellers use the same app I use to login?
• Can I access my emergency float on the Agent app?

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Paga Overdraft 11

• What is Paga Overdraft?
• What do I do to get an Overdraft?
• What can I use Overdraft for?
• When am I suppose to pay back overdraft used?
• When can I use Overdraft?

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Agent User Management (Teller) 9

• What is Agent User Management?
• What is the role of teller?
• What do I do to get agent user management tool?
• How do I create a teller?
• Can I use my existing phone number to create a teller account?

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Agent Categorization 5

• How are Paga agents Categorized?
• Who is a Retailer?
• Who is a Star?
• Who is a Superstar?
• Who is a Megastar?

Safe Agent User Administration Practices 9

• How can I keep my agent account login credentials safe?
• How do I know if I’m accessing the genuine Paga site?
• How can I safely download and access the Agent Android App?
• Is it safe to transact from a public device or business centers?
• If I misplace my working device, what do I do?

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POS 6

• As a registered Paga agent am I entitled to a POS?
• Is there a limit on POS withdrawal?
• What type of ATM cards can be used on the POS Terminal?
• What Happens When a POS Transaction is Performed and the Agent did not Receive Value?
• What Happens When a Transaction is Performed and the Agent Received Value but a Receipt was not Generated?

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Getting Started (Business) 7

• What is Business account for?
• What are the benefits of Paga business?
• What can I use Paga business for?
• How do I create a business account?
• Why do I need to verify my business account?

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My Business Account 10

• I forgot my business account password, what do I do?
• Do I get notified when customers place an order through my merchant Page?
• How can I view my transaction history?
• How can I access my money on Paga?
• As a merchant, I can’t view my transaction history?

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Integration 5

• I do not know how to go about integration, can I get help from Paga?
• What is the cost for integrating Paga?
• I would like to integrate Paga to my business, how do I access the API?
• How long does it take to Integrate to Paga?
• Which PLUGINS are supported by Paga?

Collection 6

• What is epay?
• With Paga e-pay, what options available for my customers to make payment on my website?
• What are the benefits of Paga e-pay?
• What is PayMe page?
• How do I access payment made through my PayMe Page?

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Disbursement 2

• What can I use Paga business to disburse?
• How does Paga BulkPay work?

Doroki-Instore App 21

• What is the Doroki In-store app?
• How can I create an account on the Doroki In-store app?
• What Does the Doroki In-store App allow me to do?
• I already have a Paga account. Can I use the Doroki In-store app with the same details?
• What can I do on the Doroki In-store app?

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