Paga

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Idea and Customer Feedback Form 0

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Getting Started 11

• How do I open a Paga account?
• How can I fund my Paga account?
• Can I have more than one Paga account?
• Are there any subscription fees for using Paga services?
• I created a Paga account online, however I did not receive a verification email?

See all 11 articles

My Account 12

• Does Paga know my PIN, is it secure?
• Is it ok to provide my account details such as username and password when asked?
• How do I link another phone number to my Paga account?
• My Paga account locked, what should I do?
• What is the security image for?

See all 12 articles

P2P Money Transfer 18

• What is send money?
• Who can I send money to?
• Can I send money from my Paga account to other countries?
• Can I send money without a Paga account?
• Can I cancel a send money transaction?

See all 18 articles

Paga App 19

• Is Paga app compatible with all device types?
• How do I change my password on Paga mobile App?
• Will I be charged more for transacting via the App?
• Can I sign in with two different Paga accounts on the same mobile device?
• What do I do if I change my mobile device?

See all 19 articles

my242 | *242# 11

• Do I need to have airtime on my line to use Paga *242#?
• What is the cost of registering or creating Paga account via *242#?
• I registered earlier, how do I get my pin?
• How do I know if transaction via *242# has been processed?
• I don't know my *242# PIN, how do I reset it or get a new one?

See all 11 articles

International Remittance 8

• What does IMTO stands for?
• Can I receive money from other countries?
• How does the transaction process to Paga through IMTO?
• Can a level 1 Paga user receive money from other countries?
• Can I receive foreign currency?

See all 8 articles

Deposit to Bank 6

• Which banks in Nigeria can I send money to?
• Can I cancel a 'deposit to bank' transaction?
• What information do I need to perform a deposit to bank transaction?
• Will the recipient of a deposit to bank transaction receive a message from Paga?
• Will I receive alerts after a successful transaction?

See all 6 articles

Uber on Paga 6

• Do I need to have a Paga account to pay for an Uber ride?
• Do I need to put money in my Paga account to pay for an Uber ride?
• Can I pay for my Uber ride with my local debit card on Paga?
• Do I get charged FX rates when I use my card on Paga for my Uber ride?
• What if there’s no internet access at the end of my ride?

See all 6 articles

Cardless ATM Withdrawal 4

• Can I use my ATM withdrawal code at an agent?
• Which Bank ATMs are available for cardless withdrawal?
• Do I pay extra for ATM withdrawal?
• What happens if my transaction is successful but ATM does not dispense cash?

Investment (Wealth.ng) 24

• What Is Wealth.ng?
• What can I do with Wealth.ng on Paga?
• How does Wealth.ng work?
• Who are the owners of Wealth.ng?
• What are the benefits of using Wealth.ng?

See all 24 articles

Contact Channel 2

• What are Paga support hours?
• Where is Paga office located?

Consumer Transaction Fee 1

• Customer Price List

Getting Started (Agent) 10

• How do I become an agent?
• How much does it cost to sign up as Paga agent?
• What are the benefits of becoming an agent?
• As a newly registered Paga agent, how much do I need have in agent account as startup capital?
• How do I fund my agent account?

See all 10 articles

Guide To Agent Transaction - Online 6

• Deposit to Bank
• Bill Pay
• Deposit to Paga (Accept Deposit)
• Withdraw from Paga (Accept Withdrawal)
• Withdraw from Bank

See all 6 articles

Orange Club 6

• What is Orange club?
• What are the requirements for joining orange club?
• What do I benefit from Orange club membership?
• Is it free to join the orange club.
• Can a non Paga agent join the Orange club?

See all 6 articles

Agent Money Insurance 13

• What is money insurance?
• What does the money insurance cover?
• How long is the insurance scheme?
• How much do I pay annually for money insurance?
• What does N6,500 annual premium money insurance cover?

See all 13 articles

Agent Life Insurance 7

• What is Agent life insurance?
• What does Life Insurance cover?
• How long is the life insurance scheme?
• How much do I pay annually for the life insurance?
• Can I increase my life insurance annual premium?

See all 7 articles

AVS 25

• What does AVS stands for?
• Who can do AVS?
• As a Paga agent, how do I register for AVS?
• Will I be charged when I opt in for AVS?
• What do I do after I opt in for AVS?

See all 25 articles

Fee, Commission and Bonus 4

• How are commissions paid to Paga agent?
• What do I do if my commission is not paid?
• How do I monitor my commission?
• Do I earn commission on accept deposit transaction?

Agent Android App 8

• Where can I download the Agent Android app?
• What agent features are available on the Agent Android app?
• How do I print receipt from the Agent app?
• Can my tellers use the same app I use to login?
• Can I access my emergency float on the Agent app?

See all 8 articles

Emergency Efloat 11

• What is emergency Efloat?
• What do I do to get emergency float?
• What can I use emergency float for?
• When am I suppose to pay back emergency float used?
• When can I use emergency float?

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Agent User Management (Teller) 9

• What is Agent User Management?
• What is the role of teller?
• What do I do to get agent user management tool?
• How do I create a teller?
• Can I use my existing phone number to create a teller account?

See all 9 articles

Agent Categorization 5

• How are Paga agents Categorized?
• Who is a Retailer?
• Who is a Star?
• Who is a Superstar?
• Who is a Megastar?

Safe Agent User Administration Practices 9

• How can I keep my agent account login credentials safe?
• How do I know if I’m accessing the genuine Paga site?
• How can I safely download and access the Agent Android App?
• Is it safe to transact from a public device or business centers?
• If I misplace my working device, what do I do?

See all 9 articles

Paga Aggregator 11

• Who is a Paga aggregator?
• What do I benefit as Paga aggregator?
• As Paga aggregator, do I need to have an office space?
• How do I monitor my sub-agent's transaction and my earnings?
• How do I apply as Paga aggregator?

See all 11 articles

POS 6

• As a registered Paga agent am I entitled to a POS?
• Is there a limit on POS withdrawal?
• What type of ATM cards can be used on the POS Terminal?
• What Happens When a POS Transaction is Performed and the Agent did not Receive Value?
• What Happens When a Transaction is Performed and the Agent Received Value but a Receipt was not Generated?

See all 6 articles

Getting Started (Merchant) 6

• What is Business account for?
• What are the benefits of Paga business?
• What can I use Paga business for?
• How do I create a business account?
• Why do I need to verify my business account?

See all 6 articles

My Business Account 10

• I forgot my business account password, what do I do?
• Do I get notified when customers place an order through my merchant Page?
• How can I view my transaction history?
• How can I access my money on Paga?
• As a merchant, I can’t view my transaction history?

See all 10 articles

Integration 5

• I do not know how to go about integration, can I get help from Paga?
• What is the cost for integrating Paga?
• I would like to integrate Paga to my business, how do I access the API?
• How long does it take to Integrate to Paga?
• Which PLUGINS are supported by Paga?

Collection 6

• What is epay?
• With Paga e-pay, what options available for my customers to make payment on my website?
• What are the benefits of Paga e-pay?
• What is PayMe page?
• How do I access payment made through my PayMe Page?

See all 6 articles

Disbursement 2

• What can I use Paga business to disburse?
• How does Paga BulkPay work?