Customer Due Diligence (CDD) Initiative ( Paga App )

Why am I seeing a new form on my dashboard?
This form is part of our Customer Due Diligence (CDD) process to improve your account security and personalize your experience. It helps us verify your iden...
Thu, 2 Oct, 2025 at 10:53 AM
Do I have to fill out the form?
Yes, completing the form is required to meet regulatory requirements and keep your account secure. The good news? You only need to do this once—for either y...
Thu, 2 Oct, 2025 at 10:53 AM
What details do I need to provide?
The form will ask for basic professional information, including: Your industry Organization name Type of employment Occupation Monthly or annual incom...
Thu, 2 Oct, 2025 at 10:53 AM
Is my information safe?
Yes. Your details are securely stored and used only for verification, transaction monitoring, and offering you a better experience. We follow strict data pr...
Thu, 2 Oct, 2025 at 10:53 AM
Why do you need to know my income?
This helps us understand your financial activity better and spot anything unusual. It also lets us tailor services to your needs. Rest assured, your informa...
Thu, 2 Oct, 2025 at 10:53 AM
What happens if I don’t fill out the form?
You may experience limited access to certain features until the update is complete. It is a critical part of our security measures.
Thu, 2 Oct, 2025 at 10:54 AM
Can I update my information later?
Yes! You can update your details through the app (in your profile settings)
Thu, 2 Oct, 2025 at 10:54 AM
Who can see the information I submit?
Only authorized teams responsible for account verification and monitoring can access your information. We never share your data externally without your cons...
Thu, 2 Oct, 2025 at 10:54 AM
I filled out the form but still see the banner. What should I do?
Try refreshing the app or logging out and logging back in. If the issue persists, contact customer support for assistance.
Thu, 2 Oct, 2025 at 10:54 AM
Is this related to KYC (Know Your Customer) process?
Yes, it complements our existing KYC process by adding deeper profiling for enhanced security and service personalization.
Thu, 2 Oct, 2025 at 10:54 AM