If you are paying for something online and it’s unsuccessful, there are a number of reasons. It could be because:

  • You don’t have enough money in your card

  • You entered the wrong card information (CVV, Expiry date) more than 3 times. If this happens, we might temporarily block your card

  • You’ve gone over your card limit.

  • You entered the wrong OTP or have not approved the payment as part of the 3DS secure process

  • The merchant you are trying to buy from is not supported for security reasons

If none of the above applies and your payment still isn’t working, don’t hesitate to get in touch with us.