Doroki-Instore App

The customer paid less than I was expecting. What will happen to the account?
The account will remain active until full payment is made or until the payment request expires after seven days. During this period, part payments are put...
Wed, 22 Sep, 2021 at 1:33 PM
The customer overpaid me. Now I have more money than I was expecting. What will happen to the account?
The payment request will be closed, and the money will move to your account as normal. However, you will be able to see the amount you are overpaid by on ...
Wed, 22 Sep, 2021 at 1:34 PM
How does the USSD feature work?
The USSD feature leverages the power of secure payment request codes to receive payments from any bank in Nigeria. Doroki In-stores can request these secu...
Wed, 22 Sep, 2021 at 1:35 PM
What happens if the customer doesn’t make a USSD payment?
USSD payment requests are valid for 15 minutes. If the customer does not make a payment in that timeframe, the payment request expires, and the USSD code ...
Wed, 22 Sep, 2021 at 1:36 PM
How secure are my funds?
Rest assured that your money is safe with Doroki. We are licensed by the Central Bank of Nigeria, and we are PCI DSS Level 1 certified - meeting world sec...
Wed, 22 Sep, 2021 at 1:37 PM
When funds come in, who gets notified of the payment?
The individual processing the transaction is the only person that gets notified when a payment comes in. Payment notifications happen inside the app and o...
Wed, 22 Sep, 2021 at 1:38 PM
How long does it take for a payment to drop in the account?
Paga payments drop instantly. The funds reflect in the merchant’s account in a matter of seconds after the payment is processed. Payment done from a custo...
Wed, 22 Sep, 2021 at 1:39 PM
I have just created a teller account. Will they be able to see how much is in my account?
No, tellers will not be able to see the account balance. Only the Finance Manager, who is considered the admin of the account, can see the available and o...
Wed, 22 Sep, 2021 at 1:40 PM
What other details can tellers see?
The teller will only see transactions conducted on the device they are logged in to. They will not see transactions performed on other devices. Only the F...
Wed, 22 Sep, 2021 at 1:41 PM
Why do I have 2 Doroki POS apps on my phone?
We made some important changes according to the Google Play Store app policy that required us to stop supporting previous versions of the Doroki POS app. We...
Wed, 22 Sep, 2021 at 1:50 PM