BVN/NIN Revalidation

Customer account revalidation

My account suddenly went back to KYC 0. What do I do?
 To fix this, kindly follow the steps below: Update your app and open it  Follow the on-screen prompts and input either your NIN or BVN as required ...
Fri, 8 Mar, 2024 at 8:40 PM
Why do I need to upgrade my account?
The Central Bank of Nigeria (CBN) mandated a new KYC update policy that required all account holders to revalidate their BVN/NIN. Customers that do not upda...
Fri, 8 Mar, 2024 at 8:41 PM
Why was my account downgraded?
The Central Bank of Nigeria (CBN) mandated a new KYC update policy that required all account holders to revalidate their BVN/NIN. Your account may have been...
Fri, 8 Mar, 2024 at 8:41 PM
How can I revalidate and upgrade my account?
Kindly follow the steps below: Update your app.  Log in to your account to complete the revalidation process.  For KYC, click on the “Upgrade my ac...
Fri, 8 Mar, 2024 at 8:41 PM
Why can't I transfer money?
 Your account may have been restricted due to the revalidation policy. You can fix this by revalidating your BVN/NIN.
Fri, 8 Mar, 2024 at 8:42 PM
Why is my money on hold?
This could be because you were unable to revalidate your BVN/NIN successfully. So it was placed on a post-no-debit (PND)/post-no-credit (PNC). To fix this; ...
Fri, 8 Mar, 2024 at 8:42 PM
Why can’t I withdraw my money?
Due to the unsuccessful revalidation of your BVN/NIN. Your account may have been placed on a post-no-debit (PND)/post-no-credit (PNC) which means the moveme...
Fri, 8 Mar, 2024 at 8:42 PM
My money has been pending for a while, what’s going on?
Due to the unsuccessful revalidation of your BVN/NIN. Your account may have been placed on a post-no-debit (PND)/post-no-credit (PNC) which means the moveme...
Fri, 8 Mar, 2024 at 8:43 PM
I am unable to receive the OTP code to verify my BVN as I have lost access to the associated phone number.
Please visit the nearest branch of the bank where you registered the BVN to update your phone number to the one linked to your active Paga account.
Fri, 8 Mar, 2024 at 8:43 PM
Is it possible to use any alternative identification besides the NIN?
No, according to CBN's directive, you can only revalidate your NIN through the Paga app. If you don't have an NIN, please consider visiting the near...
Fri, 8 Mar, 2024 at 8:44 PM